Fullday

Policies & disclaimers

Full Day Tour to Los Roques by LRAAIR.

Applications

Conditions apply whether a contract has been made verbally, by email or using the online reservation system.

Quotations

All rates/quotations are at the discretion of LRA. All rates are subject to change. The company must honor any quotation issued in writing within two months of the tour.

Payment

Any payment requested must be paid by the date stated, and must be made before embarking on a tour, unless otherwise agreed by the company. LRA reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation / voucher to confirm their payment. All children must be accompanied by an adult: as such no child ticket can be issued independently. All tour reservations are subject to availability.

Group Bookings

The purchaser acts on behalf of all passengers travelling on the vehicle. If they do not intend to travel a representative must be chosen, and the company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.

Departure

Departure times - tour black out dates are subject to change. Customers are requested to confirm their reservation one week before travel.

Cancellation Charges

Applications to waiver this charge will only be considered if the application is made to the LRA by email, and is accompanied by a medical certificate.

Full Day Tour:

Within 7 days prior to date of travel/coach booking date.

100% Charge of booking price. Owing to restricted seat availability on the LRA Tour final confirmation of numbers is required no later than 7 days prior to departure. Applications to waiver this charge will only be considered if the application is made to the LRA in writing, and is accompanied by a medical certificate.

All Other Tours:

Within 7 days prior to date of travel - 50% charge

Within 5 days prior to date of travel - 75% charge

Within 48 hours or ´No-show´ to date of travel - 100% charge

The charge is in relation to the total ticket price

Cancellation by the Company

In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labor or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where three or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.

Breakdowns and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

Passenger´s Property

All flights are subject to restrictions on carrying luggage for statutory safety reasons. The passenger accepts that the pilot shall be the sole judge as to whether and what extent passengers´ property is carried. Large bulky items may not be able to be carried, and all steps should be taken to notify the company in advance of such requirements. The company will not be held responsible for any lost or stolen luggage / personal belongings.

Food and Beverage

Food or drink (including alcoholic beverages) may not be consumed on the flight without prior written consent from the company.

Conduct of Passengers

The passenger is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behavior prejudices safety or is in breach of the Public Service Vehicle.

Refunds

Customers are entitled to a full refund in the event that the company cancels a tour. All other refunds are at the discretion of the company. Customers are not entitled to a refund or partial refund to avail of a special offer.

Complaints

In the event of a complaint about the company´s services, the passenger should endeavour to seek a solution at the time by seeking assistance from the guide or from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of the tour.