General Conditions

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General Conditions5.00 out of 51 based on 1 voters.


Notice to all passengers

Los Roques Airlines may act as an agent to issue tickets, check baggage, and book reservations for transportation via other carriers which have interline agreements with Los Roques Airlines. Other carriers may have different terms and conditions applicable to their flights. These may be obtained directly from the other carriers.

Please read our conditions carefully:

LOS ROQUES Airlines may not discriminate against qualified individuals with disabilities. We will not exclude a qualified individual with disabilities from benefit of any air transportation or related services that are available to other persons, except on the basis of safety, or when the transportation of a passenger would violate Overseas Territories Aviation Requirements. LOS ROQUESA aircraft do not have flight attendants. As such, LOS ROQUES Airlines may require that persons with certain disabilities travel with an able and qualified attendant. In no case shall the attendant be under the age of 15 years. In the event it is determined that an attendant is necessary, the passenger/purchaser will be responsible for the expense of the attendant's seat.

• LOS ROQUES Airlines will not refuse to provide transportation to a qualified individual with a disability purely on the basis of the handicap or because the handicap may offend, annoy or inconvenience other passengers or crewmembers. LOS ROQUESA aircraft do nothave flight attendants; as such, LOS ROQUES may require that persons with certain disabilities travel with an able care-giver.

LOS ROQUES Airlines may require an attendant if any of the following conditions apply:

• Passenger with severe hearing and vision impairments: when the passenger has no method of communication sufficient to receive a safety briefing.

• Passengers with severe mobility impairments: when the passenger's mobility impairment is so severe that the person is unable to assist in his/her own evacuation of the aircraft in the event of an emergency.

• Passengers with a mental impairment: when the passenger is unable to comprehend or respond appropriately to safety instructions from LOS ROQUES Airlines personnel.

LOS ROQUES Airlines will not be responsible to provide a seat to the passenger's attendant free of charge or at a discounted rate.

Unless your ticket indicates otherwise, tickets are valid for transportation for nine months from date of initial use, or if unused, for nine months from date of purchase.

Tickets are valid for travel only when used in accordance with all terms and conditions of sale. Terms and conditions of sale include but are not limited to:

• The passenger's itinerary, as stated on the ticket or in the passenger's reservation record,

• Any requirement that the passenger stay over a specified date or length of time (for example, Saturday night or weekend) at the destination specified on the ticket.

• Any special purpose or status (for example, age in the case of senior citizen or children's discounts, military status in the case of a military fare, official government business in the case of a government fare, or attendance at a qualified event in the case of a meeting or convention fare) that entitles the passenger to a special or reduced rate, or

• Any other requirement associated with the passenger's fare level.

Unless a ticket is reissued by LOS ROQUES Airlines or its authorized agent upon payment of applicable charges, or an authorized representative of LOS ROQUES Airlines waives applicable restrictions in writing, a ticket is invalid:

• If used for travel to a destination other than that specified on the ticket,

• If the passenger fails to comply with applicable stay-over requirements,

• If the passenger does not meet the purpose or status requirement associated with the fare category on the ticket, or

• If LOS ROQUES Airlines determines that the ticket has been purchased or used in a manner designed to circumvent applicable fare rules.

LOS ROQUES Airlines does not engage in the practice of intentional 'oversale' of flights. As such, when a ticket is purchased by the customer, a seat is removed from inventory and is thus not available for sale to other customers. As a consequence, all LOS ROQUES Airlines eletronic tickets are sold as NON-REFUNDABLE.

Passengers who purchase LOS ROQUES Airlines tickets are not eligible for refunds, except as provided in a. and b. below. Furthermore, the passenger agrees by purchasing a ticket from LOS ROQUES Airlines or an authorized agent, he/she thereby enters into this contract and formally agrees that this purchase is not subject to credit card 'chargeback' and the purchaser agrees not to attempt to "chargeback" the purchase unless, and only unless, the specific conditions under "REFUNDS" subparagraphs a. and/or b below apply AND the carrier fails to provide a refund within 30 days . Taxes, security fees, and passenger facility charges associated with a nonrefundable fare are also not eligible for refund. If a passenger cancels or reschedules, the fare paid for unused nonrefundable tickets, upon surrender of the usused ticket or portion thereof, or with the Ticketless Travel confirmation number and proof of purchase sufficient to Carrier, may be applied toward the purchase of future travel, without penalty, provided that travel is completed within the ticket's eligibility period. The fare for the new ticket(s), however, may be greater and/or the new ticket(s) may be subject to different terms, conditions, or restrictions than the original ticket. Should a passenger fail to apply the nonrefundable ticket or travel credit toward the purchase of future travel within the eligibility period, the entire amount of the fare, which includes all fees, taxes, and charges, will be forfeited.

• Involuntary cancellations - If a passenger's scheduled flight is cancelled, terminated before the passenger has reached his or her final destination as a result of a flight cancellation, missed connection, flight delay, or omission of a scheduled stop, Carrier will, at the passenger's option, refund the fare for the unused transportation or provide a credit for such amount toward the purchase of future travel.

• Denied boarding - If Carrier denies boarding or removes a passenger from an aircraft under conditions described herin, Carrier will, upon surrender of the passenger's unused ticket or portion thereof, refund the fare paid for the unused ticket or portion thereof.

LOS ROQUES Airlines will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract. LOS ROQUES Airlines may, without notice, substitute aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. LOS ROQUES Airlines is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall LOS ROQUES Airlines be liable for any special, incidental or consequential damages arising from the foregoing. The passenger agrees and acknowledges that by purchasing a ticket from LOS ROQUES Airlines or an authorized agent, he/she thereby enters into this contract and formally agrees that schedule changes, delays, or any other dissatisfaction with any services rendered other than those reasons specifically listed in REFUNDS, subparagraph a and/or b above, do not constitute a breach of this contract, does not qualify for a refund the purchase, are not valid grounds for a credit card 'chargeback', and the purchaser or passenger will not attempt a credit card 'chargeback' or any kind of dispute.

Remember when you enter the national park you will have to sign the official entrance documents!

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Con taxi desde Maiquetia - me fue bien todo