At the airport
• Register 60 minutes before departure time for your domestic flight.
• Register 90 minutes before departure time for international flights.
• Domestic flights close 20 minutes before departure time, the international, 30 minutes earlier. All passengers who have not made their registration on time, can not address.
• Your ID must be presented at all airports to ensure the approach.
LosRoques Airlines, allows a maximum of 30 pounds per person for checked baggage and a small handbag to carry in the cabin, our aircraft do not have the overhead luggage compartments. All baggage with a weight of over 30 pounds will be fined (not sure the space in the aircraft). Please note that:
• all passengers have the right to carry a suitcase with a weight not to exceed 25 lbs and a maximum size not exceeding 50 inches lineales/127 cm. (Length width height). All baggage that exceeds the maximum size or weight shall be fined as extra baggage.
• All passengers can carry one piece of baggage not exceeding 10 pounds maximum weight and size not exceeding 33 linear inches / 84 cm. (Length width height). Any baggage that exceeds the allowable size or weight will be paid as extra luggage.
• Excess baggage will be charged at the airport. Certain charges under the following parameters:
◦ 1-30 pounds or an additional baggage.
◦ 31-45 pound or two pieces of luggage.
◦ 46-70 pounds or three additional bags.
◦ Any piece of baggage that exceeds 71 pounds must be paid as a commission.
• Any excess baggage is subject to space and weight and can be placed on the next available flight.
• surfboards, golf and fishing equipment, baby chairs, prams, bicycles and others are subject to space at the airport at the time of check-in, charges or fees will apply per item per flight.
• The storage for luggage is available only at the airport in Maracay.
No refund policy
• No ticket is refundable.
Policy change of flight time
• Changes to reservations are subject to rate change in accordance with the policies and the type of ticket purchased.
• The exchange rates are based per person on the reservation.
• Changes are not permitted within three hours prior to departure.
• All rates are subject to tax, service and airport surcharges.
• Please reconfirm your reservation 24 hours before departure time.