LOS ROQUES Airlines does not engage in the practice of intentional 'oversale' of flights. As such, when a ticket is purchased by the customer, a seat is removed from inventory and is thus not available for sale to other customers. As a consequence, all LOS ROQUES Airlines eletronic tickets are sold as NON-REFUNDABLE.
Passengers who purchase LOS ROQUES Airlines tickets are not eligible for refunds, except as provided in a. and b. below. Furthermore, the passenger agrees by purchasing a ticket from LOS ROQUES Airlines or an authorized agent, he/she thereby enters into this contract and formally agrees that this purchase is not subject to credit card 'chargeback' and the purchaser agrees not to attempt to "chargeback" the purchase unless, and only unless, the specific conditions under "REFUNDS" subparagraphs a. and/or b below apply AND the carrier fails to provide a refund within 30 days . Taxes, security fees, and passenger facility charges associated with a nonrefundable fare are also not eligible for refund. If a passenger cancels or reschedules, the fare paid for unused nonrefundable tickets, upon surrender of the usused ticket or portion thereof, or with the Ticketless Travel confirmation number and proof of purchase sufficient to Carrier, may be applied toward the purchase of future travel, without penalty, provided that travel is completed within the ticket's eligibility period. The fare for the new ticket(s), however, may be greater and/or the new ticket(s) may be subject to different terms, conditions, or restrictions than the original ticket. Should a passenger fail to apply the nonrefundable ticket or travel credit toward the purchase of future travel within the eligibility period, the entire amount of the fare, which includes all fees, taxes, and charges, will be forfeited.
• Involuntary cancellations - If a passenger's scheduled flight is cancelled, terminated before the passenger has reached his or her final destination as a result of a flight cancellation, missed connection, flight delay, or omission of a scheduled stop, Carrier will, at the passenger's option, refund the fare for the unused transportation or provide a credit for such amount toward the purchase of future travel.
• Denied boarding - If Carrier denies boarding or removes a passenger from an aircraft under conditions described herin, Carrier will, upon surrender of the passenger's unused ticket or portion thereof, refund the fare paid for the unused ticket or portion thereof.
LOS ROQUES Airlines will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract. LOS ROQUES Airlines may, without notice, substitute aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. LOS ROQUES Airlines is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall LOS ROQUES Airlines be liable for any special, incidental or consequential damages arising from the foregoing. The passenger agrees and acknowledges that by purchasing a ticket from LOS ROQUES Airlines or an authorized agent, he/she thereby enters into this contract and formally agrees that schedule changes, delays, or any other dissatisfaction with any services rendered other than those reasons specifically listed in REFUNDS, subparagraph a and/or b above, do not constitute a breach of this contract, does not qualify for a refund the purchase, are not valid grounds for a credit card 'chargeback', and the purchaser or passenger will not attempt a credit card 'chargeback' or any kind of dispute.
Remember when you enter the national park you will have to sign the official entrance documents!