As used in this contract, ticket means your passenger ticket and baggage check which incorporates these Conditions of Carriage.
Baggage means such articles, effects and other personal property as are necessary or appropriate for your wear, use, comfort or convenience in connection with your trip, whether checked in the cargo compartment or carried in the passenger compartment of the aircraft.
LOS ROQUES Airlines Ticket Office means a ticket sales location of LOS ROQUES Airlines, or the office of one of its authorized agents.
The involuntary refund will be made in the original form of payment in accordance with refund rules for any unused portion of the ticket. LOS ROQUES Airlines will also reserve the right to determine if any departure or landing should be made without any liability except the aforementioned involuntary refund.
General: Carrier assumes no liability for (a) oversized, overweight or overpacked baggage; (b) previously damaged baggage; (c) minor damage to baggage such as scratches, scuffs, dents, cuts, and dirt resulting from normal wear and tear; or (d) loss of or damage to (i) baggage carried in the passenger cabin; (ii) photographic equipment, computers, and any other electronic equipment, jewelry, cash, documents, works of art or other similar valuable items; or (iii) protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage. Excess valuation may not be declared on certain types of valuable articles. Further information may be obtained from the carrier. Place your name and address on the inside and outside of your baggage. Carry valuable items such as electronic equipment, cameras, cash, and jewelry, as well as necessary items such as medication, prescriptions, and keys, with you on board the aircraft. If your bag is delayed, please notify LOS ROQUES Airlines (or their airport representatives) before leaving the airport. If your bag is damaged, please notify LOS ROQUES Airlines (or their airport representatives) before leaving the airport.
For most domestic flights the liability limit is approximately $9.07 USD per pound ($20 USD per kilogram) for checked baggage and $200 USD per passenger for unchecked baggage (IF attributable to the negligence of the carrier) unless a higher value is declared in advance and additional charges are paid. In addition, LOS ROQUES Airlines' liability is limited to 20 pounds (13 kilograms) ($200 USD) per checked bag.
LOS ROQUES Airlines assumes no responsibility for loss, damage or delayed delivery of transferred baggage not acceptable for transportation by LOS ROQUES Airlines as checked baggage, items damaged as a result of items contained in checked or transferred baggage, and items accepted by LOS ROQUES Airlines pursuant to the execution of a release form. LOS ROQUES Airlines does not accept in or as checked baggage any of the following items: antiques, artifacts, artwork, books and documents, china, computers and other electronic equipment, computer software, fragile items (including child/infant restraint devices such as strollers and car seats), eyeglasses, prescription sunglasses, non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material, furs, heirlooms, items carried in the passenger compartment of the aircraft, keys, liquids, medicines, money, orthotics, surgical supports, perishable items, photographic, video and optical equipment, precious metals, stones or jewelry, securities and negotiable papers, silverware, samples, unique or irreplaceable items or any other similar valuable items. LOS ROQUES Airlines does not accept these items in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether LOS ROQUES Airlines knew or should have known of the presence of such items in checked or transferred baggage. If any such items are lost, damaged or delayed, you will not be entitled to any reimbursement under LOS ROQUES Airlines's standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carryon baggage limitations).
LOS ROQUES Airlines assumes no liability for articles carried in the passenger cabin.
LOS ROQUES Airlines assumes no liability for minor damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
LOS ROQUES Airlines assumes no liability for recreational/sports items not presented in a hard-sided case.
LOS ROQUES Airlines is not responsible for damage to contents if the outside of the hard-sided case is not damaged.
LOS ROQUES Airlines assumes no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.
LOS ROQUES Airlines assumes no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.
General Acceptance of Baggage
Only baggage as defined in the definition section will be accepted for transportation. All baggage is subject to inspection. Checked baggage will be accepted for transportation only on flights on which you are traveling. LOS ROQUES Airlines will not accept baggage whose size, weight, or character makes it unsuitable for transportation on the aircraft as determined by LOS ROQUES Airlines.
LOS ROQUES Airway's passenger baggage allowance is 2 pieces per passenger with a combined total weight of no more than 13.5 KG (25 lbs). Additional baggage and/or weight is accepted for an additional fee on a space and/or weight available "standby" basis. LOS ROQUES Airlines assumes no liability for transportation of additional "standby" baggage that it was unable to accommodate. Other than exceptions for certain special items, no article will be accepted as baggage if it weighs more than 100 pounds.
Checking Your Bag
Your name must appear on all baggage. Baggage will not be checked:
• To a city not on your routing
• Beyond your next stopover city
• Beyond your final destination city
• Beyond a connecting city if the connecting flight departs from an airport different from the arrival airport
For passengers checking bags, there are baggage acceptance cutoff times. "Baggage acceptance cutoff time" means that customers must present themselves and their baggage to an airline representative for check-in no later than the stated cutoff times for the departure airport.
All LOS ROQUES Airlines flights are 'international'; For customers checking baggage, unless otherwise posted, cutoff time for baggage check-in is 60 minutes before departure for all LOS ROQUES Airlines airports
Flights departing Baggage Acceptance Cutoff Time
Margarita / Tortuga / Los Roques 60 minutes
Checked baggage may be claimed only by the holder of the baggage claim check. Baggage will not be released unless all sums due LOS ROQUES Airlines are paid. Baggage claim checks must be returned to LOS ROQUES Airlines on request. LOS ROQUES Airlines is not responsible to determine that the holder of the claim check is entitled to the baggage. If baggage claim checks are lost, proof of ownership may be required prior to release of the baggage.
Acceptance of baggage by the bearer of a claim check without filing a written complaint shall constitute evidence of delivery by LOS ROQUES Airlines of your baggage, with all original contents, in good condition.
In the event your checked bags do not arrive on your flight, reasonable efforts will be made to ensure that the bag is returned to you within 24 hours for flights within Venezuela. Our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination. Returning your bags may take longer on international flights due to flight duration, frequency of flights, or customs and immigration procedures at the destination airport.
Listed below are some circumstances that may inhibit our ability to return your bags within 24 hours:
• No local name/address/phone numbers are provided
• You are located at a remote location or an /unreachable/ address, such as Dos Mosquises or Campamento Craski.
• You changed your delivery address, but did not notify us
• We have limited flight schedules to your destination
• Operational circumstances prevent LOS ROQUES Airlines from being able to locate or deliver your bags within this time frame.
The suitability of carry-on baggage will be determined by LOS ROQUES Airlines. Each customer will be limited to one carry-on bag and one personal item. A personal item includes a purse, briefcase, laptop, or small book bag style backpack. A personal item must fit under the seat. If government regulations are more restrictive, such restrictions shall apply.
Each customer is limited to a personal item in the cabin, but their carry-on item (not exceeding 45 linear inches : length + width + height) will be valet checked at the gate or planeside.
Surfboards might be sent with a later plane the same day.
Note: A garment bag (which does not exceed 45 inches) will count as the passenger's carry-on bag.
Carry-on / personal items which appear too large or irregularly shaped to fit under a seat, in an overhead compartment, or in a closet or luggage rack will not be accepted for passenger cabin stowage.
Additionally, all baggage must be completely stowed before the airplane may depart the gate. At times, additional limits may be placed on carry-on baggage based on the main cabin stowage capacity of specific aircraft. These limits may be imposed after the boarding process has begun.
LOS ROQUES Airway's passenger baggage allowance is 2 pieces per passenger with a combined total weight of no more than 22.5 KG (50 lbs). Additional baggage and/or weight is accepted for an additional fee on a space and/or weight available "standby" basis.
The following charges are applied to additional, oversized, and/or overweight pieces of checked baggage. Note that additional, oversized, and/or overweight pieces of checked baggage are accommodated on a space / weight available "Standby" basis and that LOS ROQUES Airlines assumes no liability for transportation of additional "standby" baggage that it was unable to accommodate : USD $2.20 per kilogram (USD $1.00 per pound).
Oversized and Overweight Baggage
The charge for oversized baggage and the charge for overweight baggage will be added together.
Fragile, Perishable and Hazardous Items
Fragile and perishable items will be accepted only if the passenger agrees to release LOS ROQUES Airlines from liability for physical damage and/or damage due to spoilage or delay.
Hazardous materials will not be accepted as baggage.
Pets (cats and dogs only) may be accepted as baggage when confined in a container, subject to LOS ROQUES Airlines' rules and charges. Live animals will not be accepted for interline transfer to other airline flights. Prior arrangements must be made for transport of live animals.